Standards and Values
Our service standards are:
As a co-operative we are clear about our service standards and driven to uphold them.
- We will answer telephone calls promptly
- We will respond to each enquiry within three hours
- We will always offer a range of alternatives
- We will agree realistic timescales to complete quotes & itineraries
- We will always keep you updated on progress of quotes & itineraries
- We will enforce your Travel Policy as instructed
- Our Travel Documentation will be clear and accurate
- We will resolve any issues quickly and efficiently
- You will have a dedicated Account Manager
Our Vision - 'Making a Difference'
We are a Co-operative Society of retail businesses driven by our vision of Making a Difference. We will do this by:
- By becoming an organisation with people genuinely at the heart of everything we do.
- By becoming an organisation committed to striving for excellence in everything we do.
- By providing our customers with real reasons to be loyal to us.
- By listening to the views of our members in helping to shape the future of our Society.
As well as being clear about our vision we are also clear in the ways in which we will achieve it. We will do this by:
Supporting our Co-operative Society
Understanding our responsibilities as a Co-operative and the principles we support.
Recognising Effort & Achievement
Acknowledging and rewarding effort and achievement on our colleagues and teams.
Success
Pursuing the profitability and progress of our Society through the development and growth of our people, through investment and through improved efficiency.
Openness and Honesty
Being open, honest, fair and consistent in everything we do.
Continually Improving
Being committed to change to move the Society forward, encouraging innovation, involvement and ownership.
Customer Focus
Inviting feedback, listening and responding to all our customers needs.