Focus Partnership
Forward Travel Management and Yorks Business Travel Management are members of the Focus Partnership. The Focus Partnership presents a strong, unified front for Independent Travel Management Companies. Unlike other groups this is based on (and verified by) the Partnership requirements regarding good business practice and quality assurance.
In 2007 there were 85 Partners with 139 offices and a combined annual turnover exceeding half a billion pounds.
Being a Focus partner ensures we, and therefore our customers, benefit from a collaborate approach including collective purchasing, collective negotiating, the uninhibited exchange of views and ideas and a unified representative voice within the travel industry.
By choosing Focus Partners as their Travel Management Company, customers benefit from enhanced quality of service in several important areas.
They will enjoy specialist, up-to-date travel advice provided by highly trained experts with many years of experience in dealing with corporate customers and in depth knowledge of travel options, restrictions, fare structures and routings.
Customer satisfaction is assured thanks to the skills and dedication of Focus Partners’ travel specialists using well defined processes controlled by either IIP and/or ISO9000: 2001 accredited Quality Management Systems. These are heavily geared to customer satisfaction and prompt attention to any issues, feedback or complaints.
Suppliers are assured that by offering their best possible terms to the Focus Partnership, their products and services will be professionally offered and fulfilled by their Travel Management partner.